Role of Technology in Facilities Management

Facilities Management is a part of the service sector where it is plagued with issues ranging from delivery to manpower to quality adherence. The Indian Facilities Management (FM) industry is said to be in the middle of a quick development in the end-user industries, where it has led to the remarkable growth of commercial activities in the areas like Mumbai, Delhi, Hyderabad, Chennai, Pune and Bangalore. It has been noted according to a report that the analyst forecast a CAGR of 17.19% for the Indian Facilities Management Industry and this is in the next three years. The Facilities Management service is gaining popularity among the commercial and residential clients which is said to be driven by urban development and modernization.

The organizational change, with the advancing technology, has been opening up many opportunities in the information technology in the facility management. With regards to the automating facilities management, the organizations look for the technology partners. The companies which lack the technical expertise in the in-house has been leading to outsourcing or the facilities management groups have been becoming cost centres in their own rights where there are charging services back to the business units. The facilities management staffs require project management skills where there is a utilization of the SIEMENS building management system. For the Complaint management issues, the organizations are using LATTICE Reflection.

The companies, in order to become tech-savvy, have been imbibed to use apps so that the client service is faster so that they can do more with less. Speciality software caters with the HR functions. The Oracle software is used for accounting whereas Smart metering is used to calculate the consumption of electricity. The sales force software is used to keep a track of the CRM.

The primary driving force for the growth is the changing work culture in organizations and also the deployable cloud-based solutions in a lot of industries in the APAC countries like China, India and Japan. Because of the rapid development in mobile technology, there has been a dramatic change in the way we operate our day to day operations.

The smart devices like smartphones, tablets, PDA’s have shaped the interaction between one another. This provides instant access to the social channels. The Indian government has also announced its 4G policy where they are also on its way to 5G and the technology have been expected to bridge the last mile which will swell the segment.

In future, the technology is becoming increasingly important for the lifecycle asset management and driving resources more effectively for the investment decisions. The digital connectivity will also deliver improved customer service and more of analytics experts will be needed in Facilities Management to improve the developing technology.